Last updated: May 29, 2026
This Privacy Policy is designed to comply with the GDPR, the German Federal Data Protection Act (BDSG), and the Telecommunications Digital Services Data Protection Act (TDDDG).
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TradeComply GmbH
Represented by: Phuong Nguyen (CEO) & Rahul Bhat (CTO)
Email: info@tradecomply.eu
Website: www.tradecomply.eu
privacyDetails.sections.dataController.euRepresentative
Data protection contact:
For data protection inquiries, contact privacy@tradecomply.eu
We process personal data necessary to provide trade compliance services:
Categories of Personal Data:
Service delivery, account management, trade compliance support
Customs law compliance, tax obligations, record keeping
Security monitoring, fraud prevention, service improvement
Marketing communications, newsletters, optional features
We only share data as necessary for service delivery:
We use Google Firebase (hosting, Firestore database, Cloud Functions) to operate forms, consent logs, blog comments, and demo features.
Primary processing may occur in the United States (e.g. us-central1). Transfers are based on EU Standard Contractual Clauses (SCCs) and Google’s data processing terms.
If you purchase paid services through our platform application, payment processing is handled by our payment providers.
Payment data is processed directly by the payment provider and not stored on this marketing website.
Google Analytics 4 (only after your consent via our cookie banner). IP anonymization is enabled; advertising features are disabled by default.
No analytics scripts are loaded before consent.
Contact and registration forms are processed via Firebase Cloud Functions. Calendly is used when you choose to book a meeting via an external link.
Calendly is operated by Calendly LLC (USA). Data is processed when you actively use the scheduling link.
Customs authorities, tax authorities (when legally required)
Only upon valid legal request or court order
Required for basic website functionality
Enhance your experience (opt-in required)
Help us improve our service (consent required)
Cookie Management: You can manage cookie preferences through our cookie banner or browser settings. Essential cookies cannot be disabled without affecting service functionality.
We implement appropriate technical and organizational measures:
To exercise your GDPR rights, contact us at privacy@tradecomply.eu:
Right to Complain: You have the right to lodge a complaint with a supervisory authority. In Germany, contact your local state data protection authority or the Federal Commissioner for Data Protection and Freedom of Information (BfDI).
We may update this privacy policy to reflect legal or technical changes. Material changes will be communicated on this page. If cookie settings change materially, we may ask for renewed consent.
Version History: Previous versions are available upon request.
Our website is delivered via Firebase Hosting (Google). When you access the site, technically necessary data (e.g. IP address, date/time, requested page, browser type) may be processed in server logs for security, stability, and troubleshooting.
Server logs are retained only as long as necessary for security and diagnostics, typically up to 12 months.
When you use our contact form, we process: name, email, company (optional), inquiry type, subject, and message.
Legal basis: Art. 6(1)(b) GDPR (pre-contractual steps) or Art. 6(1)(f) GDPR (legitimate interest in responding to inquiries).
We store contact messages for up to 3 years unless longer retention is required by law.
Recipients: Firebase/Google Cloud (processor), internal TradeComply team.
For event registrations we process: name, email, company, phone (optional), job title (optional), message (optional), and event ID.
Legal basis: Art. 6(1)(b) GDPR (event organisation) or Art. 6(1)(a) GDPR where consent is given.
Registration data is stored for the duration of event follow-up, typically up to 24 months.
When you download our guide, we process: name, email, company (optional), and export market selection. We may send the guide by email.
Legal basis: Art. 6(1)(a) GDPR (consent) for marketing follow-up where applicable; Art. 6(1)(b) GDPR for delivering the requested document.
Lead data is stored until you withdraw consent or object, or after 24 months of inactivity.
When you post a comment, we process your name, email address (not published), comment text, and technical metadata. Comments may be moderated.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in community interaction) or Art. 6(1)(a) GDPR where consent is required.
Comments are stored while published on the blog or until deletion is requested.
Our marketing demo chat may process your messages, session identifiers, browser metadata, and usage limits to provide the demo and improve our service.
Legal basis: Art. 6(1)(a) GDPR (consent) and Art. 6(1)(f) GDPR (legitimate interest in product demonstration).
AI-generated responses are for guidance only and do not constitute legal, customs, or tax advice. Do not submit confidential business secrets in the demo chat.
Demo session data is retained for analytics and product improvement, typically up to 12 months.
If you click a Calendly link, you leave our website and Calendly processes your booking data under its own privacy policy.
https://calendly.com/privacySome service providers (notably Google/Firebase and Calendly) may process data in the United States or other third countries. We rely on appropriate safeguards such as EU Standard Contractual Clauses and provider DPAs where applicable.
You may lodge a complaint with a data protection supervisory authority. For our registered office in Baden-Württemberg, Germany:
Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg (LfDI BW)
https://www.baden-wuerttemberg.datenschutz.deExercise your GDPR rights:
Contact: privacy@tradecomply.euStay updated with the latest developments in trade compliance, EVFTA benefits, and industry insights that matter to your business.
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Watch our latest news video featuring TradeComply updates, EVFTA developments, and trade compliance insights. Video starts at 1:26 for the most relevant content.
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